This Privacy Policy explains how Banaslap LLC collects, uses, stores, and shares personal data when you visit the website, create an account, contact support, or purchase Banaslap Studio.
The policy is intended to support users in the United States first, and also applies to users in the EU and worldwide subject to applicable local law.
Data We Collect
The data we collect depends on how you interact with the website, account features, support channels, and checkout flows.
- Account data such as name, email address, username, password hash, subscription status, and account preferences.
- Billing and payment-related data such as customer identifiers, invoice details, payment status, and subscription metadata. Full card numbers are handled by Stripe, not Banaslap.
- Technical data such as IP address, browser type, device information, operating system, pages visited, timestamps, referring URLs, and diagnostic logs.
- Analytics data used to understand usage patterns, site performance, and product improvement opportunities.
- Support communications, including messages, attachments, troubleshooting details, and feedback you send to Banaslap.
Purpose of Processing
Banaslap uses personal data to operate the website, deliver subscriptions, process purchases, secure accounts, respond to support requests, improve product quality, measure performance, and comply with legal obligations.
Legal Basis Where Relevant
Where applicable law requires a legal basis for processing, Banaslap generally relies on contract performance, legitimate interests, consent where required, and compliance with legal obligations.
Legitimate interests may include keeping the service secure, preventing fraud, understanding how users interact with the website, and improving reliability and product quality.
Payments and Stripe
Payments are processed exclusively by Stripe. Banaslap receives limited payment-related information needed to confirm purchases, manage subscriptions, detect fraud, and provide customer support.
Stripe acts as an independent service provider and may process personal data under its own privacy notices and legal obligations.
Service Providers
Banaslap may use third-party providers for payment processing, hosting, analytics, email delivery, error monitoring, customer support, and security operations.
Service providers are given access only as reasonably necessary to perform services on Banaslap's behalf and are expected to protect personal data appropriately.
Data Retention
Banaslap retains personal data for as long as reasonably necessary to provide the service, maintain account history, meet contractual obligations, comply with law, resolve disputes, enforce agreements, and protect against abuse.
Retention periods may vary based on the type of data, legal requirements, and operational needs.
International Users
Banaslap may process data in countries other than the country where a user is located. By using the website, you understand that your information may be transferred to and processed in jurisdictions with different data protection rules.
Where required, Banaslap will use reasonable measures intended to support lawful cross-border processing.
User Rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing. You may also have the right to withdraw consent where processing depends on consent.
Banaslap may need to verify identity before completing a rights request.
Deletion Requests
To request deletion of your account data, email contact@banaslap.com from the address associated with your account and describe your request clearly.
Banaslap may retain limited information where necessary for legal compliance, fraud prevention, accounting, dispute resolution, or enforcement of agreements.
Contact
Questions or privacy requests can be sent to contact@banaslap.com. Technical or account support requests can be sent to support@banaslap.com.