Fix common issues with Stripe connection, checkout, paid orders, commissions, and customer access after payment.
This guide helps you fix common issues related to payments, Stripe checkout, paid orders, commissions, and customer access after purchase.
Banaslap Studio uses Stripe to process payments and uses order data to unlock downloads, licenses, memberships, and customer dashboard access.
Payment and checkout issues usually come from one of these areas:
Start by identifying whether the problem happens before payment, during payment, or after payment.
If checkout does not open, check that:
If the issue happens only on one beat, review that beat’s license configuration.
If the issue happens on all beats, check your Stripe connection and store settings.
If Stripe declines or fails a payment, the issue may come from the customer’s payment method or Stripe account status.
Check:
Stripe processing errors should be reviewed inside Stripe first.
If payment succeeds but no order appears, check whether the webhook or payment confirmation reached Banaslap Studio correctly.
Possible causes include:
If this happens, check both the Stripe dashboard and Banaslap Studio logs.
If a customer paid but cannot download files, check that:
Downloads depend on the license or membership attached to the order.
If the customer does not receive a license document, check that:
If No License mode is active, Banaslap Studio can still deliver files, but it will not generate a license PDF.
If a customer paid for a membership but cannot access member content, check that:
If the subscription is incomplete, past due, or cancelled, access may be paused.
For recurring memberships, Stripe handles renewal payments.
If a renewal payment fails, the customer’s subscription may become past due or inactive.
When this happens, membership access may be restricted until the payment issue is resolved.
After the customer updates their payment method and the subscription becomes active again, access can be restored according to the membership status.
On Starter, Banaslap applies:
Stripe processing fees are charged separately by Stripe.
If a transaction amount looks lower than expected, review:
On Pro, Banaslap applies:
Stripe processing fees are charged separately by Stripe.
Do not describe Pro as “0% fees.” The correct wording is: 0% Banaslap commission, with a 1% service fee per successful transaction, excluding Stripe fees.
Refunds should be managed carefully.
Before refunding, check:
Depending on your policy, a refund may require access to be revoked or adjusted.
When a checkout problem happens, check in this order:
This order helps you locate the problem faster.
Contact support if:
When contacting support, include:
Do not send your Stripe secret key, webhook secret, password, or private server credentials.
Fix common issues with Stripe connection, checkout, paid orders, commissions, and customer access after payment.
This guide helps you fix common issues related to payments, Stripe checkout, paid orders, commissions, and customer access after purchase.
Banaslap Studio uses Stripe to process payments and uses order data to unlock downloads, licenses, memberships, and customer dashboard access.
Payment and checkout issues usually come from one of these areas:
Start by identifying whether the problem happens before payment, during payment, or after payment.
If checkout does not open, check that:
If the issue happens only on one beat, review that beat’s license configuration.
If the issue happens on all beats, check your Stripe connection and store settings.
If Stripe declines or fails a payment, the issue may come from the customer’s payment method or Stripe account status.
Check:
Stripe processing errors should be reviewed inside Stripe first.
If payment succeeds but no order appears, check whether the webhook or payment confirmation reached Banaslap Studio correctly.
Possible causes include:
If this happens, check both the Stripe dashboard and Banaslap Studio logs.
If a customer paid but cannot download files, check that:
Downloads depend on the license or membership attached to the order.
If the customer does not receive a license document, check that:
If No License mode is active, Banaslap Studio can still deliver files, but it will not generate a license PDF.
If a customer paid for a membership but cannot access member content, check that:
If the subscription is incomplete, past due, or cancelled, access may be paused.
For recurring memberships, Stripe handles renewal payments.
If a renewal payment fails, the customer’s subscription may become past due or inactive.
When this happens, membership access may be restricted until the payment issue is resolved.
After the customer updates their payment method and the subscription becomes active again, access can be restored according to the membership status.
On Starter, Banaslap applies:
Stripe processing fees are charged separately by Stripe.
If a transaction amount looks lower than expected, review:
On Pro, Banaslap applies:
Stripe processing fees are charged separately by Stripe.
Do not describe Pro as “0% fees.” The correct wording is: 0% Banaslap commission, with a 1% service fee per successful transaction, excluding Stripe fees.
Refunds should be managed carefully.
Before refunding, check:
Depending on your policy, a refund may require access to be revoked or adjusted.
When a checkout problem happens, check in this order:
This order helps you locate the problem faster.
Contact support if:
When contacting support, include:
Do not send your Stripe secret key, webhook secret, password, or private server credentials.