Learn when to contact Banaslap support and what information to include so we can help you faster.
If you cannot solve an issue using the documentation, you can contact Banaslap support for help.
To help us understand the problem faster, include the right information from the beginning.
Contact support if:
Before contacting support, check the relevant troubleshooting guide if one exists.
When contacting support, include:
The more precise your message is, the faster support can help.
If the problem is related to license activation, include:
Do not send your password or private server credentials.
If the problem is related to Stripe or checkout, include:
Do not send your Stripe secret key or webhook secret.
If the problem is related to files or license documents, include:
This helps support identify whether the issue comes from file access, order status, or license configuration.
If the problem is related to memberships, include:
Membership issues often depend on subscription status and access rules.
Never send:
Support will never need your private passwords to investigate standard account, license, checkout, or access issues.
Support response time may depend on your plan, issue complexity, and current support volume.
Critical issues affecting checkout, license activation, or customer access should include as much detail as possible so they can be reviewed faster.
When reporting an issue, write one clear message with:
This makes it easier to investigate and avoids unnecessary back-and-forth.
Learn when to contact Banaslap support and what information to include so we can help you faster.
If you cannot solve an issue using the documentation, you can contact Banaslap support for help.
To help us understand the problem faster, include the right information from the beginning.
Contact support if:
Before contacting support, check the relevant troubleshooting guide if one exists.
When contacting support, include:
The more precise your message is, the faster support can help.
If the problem is related to license activation, include:
Do not send your password or private server credentials.
If the problem is related to Stripe or checkout, include:
Do not send your Stripe secret key or webhook secret.
If the problem is related to files or license documents, include:
This helps support identify whether the issue comes from file access, order status, or license configuration.
If the problem is related to memberships, include:
Membership issues often depend on subscription status and access rules.
Never send:
Support will never need your private passwords to investigate standard account, license, checkout, or access issues.
Support response time may depend on your plan, issue complexity, and current support volume.
Critical issues affecting checkout, license activation, or customer access should include as much detail as possible so they can be reviewed faster.
When reporting an issue, write one clear message with:
This makes it easier to investigate and avoids unnecessary back-and-forth.